Terms & Conditions

How do I pay?

Bespoke health and wellbeing coaching

Payment must be made upfront before the first active session. Payment can be made in cash (for example, at your consultation appointment) or via bank transfer (please ask for the bank details if you plan to pay by transfer). You may book a session or block of sessions and pay at the same time, or you may book the session(s) and then pay later, but full payment must be made before any sessions will take place. If full payment has not been received by the deadline of 48 hours before the first booked active session, the session will be cancelled and will need to be rebooked.

Colchester Italian Conversation Group

Please pay in cash on the day. Alternatively you can pay £10 for a year’s membership, which runs from January to December.

Forest Bathing with The Wright Fit

Please pay in cash on the day.

Cancellation policy

Bespoke health and wellbeing coaching

You may cancel a session with a minimum of 24 hours’ notice and reschedule it at no extra cost. If you cancel within 24 hours but with more than 12 hours’ notice you will forfeit 50% of the cost of the session but the remaining 50% will be transferred to your next booked session. If you cancel within 12 hours of the booked session, you will forfeit 100% of the cost of the session and receive no refund. This is at the discretion of The Wright Fit and individual cases may be considered but there is no guarantee that the outcome will be in your favour. Please note that I operate a reflective policy: if I cancel your session within 24 hours but with more than 12 hours’ notice I will offer you a discount off your next booking equivalent to 50% of the cost of the cancelled session, and if I cancel within 12 hours of the booked session I will offer you one free session as compensation. This does not apply to cancellations due to inclement weather.

If you have block-booked a set of sessions and would like to cancel one or more sessions permanently, you may cancel booked sessions with a minimum of 24 hours’ notice and receive a refund but you will forfeit 10% of the money paid for unused sessions to cover administrative costs.

Colchester Italian Conversation Group

If possible, please change your RSVP on Meetup if you are unable to attend the meeting, so that someone else can take your place. There is no cancellation fee.

Forest Bathing with The Wright Fit

If possible, please change your RSVP on Meetup if you are unable to attend the meeting, so that someone else can take your place. There is no cancellation fee.

Punctuality

Bespoke health and wellbeing coaching

Please ensure you arrive on time (or if possible, please aim to be five minutes early) to every session, to enable us to start working straight away and get the most out of the session. Latenesses of 15 minutes or more will be considered to be absences and the last-minute cancellation rules will apply.

Colchester Italian Conversation Group

The meeting will start promptly but you are welcome to join in if you arrive late. Please note you will still need to pay the full meeting cost even if you arrive late.

Forest Bathing with The Wright Fit

Please ensure you arrive on time (or if possible, please aim to be five minutes early) as we will set off on the walk within 5 minutes and you may not be able to find us to catch up. If you arrive late you may disrupt the tranquillity of the walk for the other attendees, so Madelyn reserves the right not to allow you to join the walk if she feels it would be too disruptive.Please note you will still need to pay the full meeting cost even if you arrive late.

Additional terms and conditions

Bespoke health and wellbeing coaching

Expiry of active sessions

I recommend that you have a minimum of one active session per month – one (or more) per week is ideal. To ensure that you get the most out of your time with The Wright Fit I ask you to use your sessions within a reasonable timescale. Packages of 12 sessions will expire 12 months after payment is received, packages of 6 sessions will expire 6 months after payment is received, and packages of 3 sessions or Pay As You Go single sessions will expire 3 months after payment is received. Any unused sessions or remaining money will be forfeited on the expiry date. This is at the discretion of The Wright Fit and individual cases may be considered but there is no guarantee that the outcome will be in your favour.


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